Terms and Conditions
Our goal at Liberty Tours Pty Ltd (Liberty Tours) is to make your purchasing experience easy and efficient, so we can get you on your way to your holiday of a lifetime as quickly as possible. The following policies are designed to ensure your satisfaction and understanding of our purchase processes. If you have any questions about the information below, please contact us. Please read these Booking Conditions carefully as they apply to all bookings accepted by Liberty Tours. Liberty Tours is not responsible for any verbal translation to client. Liberty Tours P/L is not itself a transport, tour, event or accommodation provider. It acts only as an agent for those service providers. You should obtain and read the applicable service provider’s term and conditions as they may limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. Payment of the Booking Deposit or tour price represents your acceptance of these terms and conditions.
Risks Associated with travel
There are general risks associated with travelling, which are beyond Liberty Tours’ control and as such Liberty Tours cannot be liable for any loss or damage you may incur as a result of these general risks. Such general risks include but are not limited to:
tour variations or interruptions caused by road, river or weather conditions; national or local holidays affecting the closure of public buildings and attractions; strikes, Force Majeure Events; high water levels; low water levels; flooding; lock closures; unscheduled vessel or vehicle maintenance or for any other circumstances beyond Liberty Tours’ control; forces of nature; illness; flight schedule changes or cancellations;
loss of luggage; epidemics or pandemics; political unrest; accidents; acts of
terrorism or other criminal acts; noise, vibration and odour from external factors during your trip and any changes to government visa or travel requirements.
Liberty Tours is not responsible for any accidents that happen during the tour. Liberty Tours is not liable in any regard for your failure to adequately insure yourself, and you agree to indemnify and hold Liberty Tours harmless for any expenses or delays incurred as a result of your failure to adequately insure yourself. We strongly recommend that clients purchase travel insurance at the time of booking to cover against various contingencies.
Changes in prices and itineraries:
Prices are fixed once the deposit is received, with the following exceptions:
The price of the booking may change at any time up to 30 days before departure due to currency fluctuations or if any new surcharges, fees or taxes are introduced or if any existing surcharges, fees or taxes are varied, even after all or part of the quoted price of the booking has been paid. If we have to change any part of your booking for reasons beyond our control, for example, if an airline changes its schedules, if a hotelier overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will notify you. If any such changes result in your holiday costing more or otherwise being materially different, then you may cancel the holiday and we will refund any money already paid less any charges imposed by suppliers and less deposit of $500 per person.
Deposit and final payments:
A non-refundable deposit of $500 per person is payable when you make the reservation. You will be notified at the time of your reservation if any additional deposit requirements apply. Full payment for your holiday package is required at least 60 days prior to departure, or by sale end date or payment deadline specified in individual package conditions, whichever is the earliest. If for any reason your balance is not received by us by the due date, we reserve the right to treat your booking as cancelled and to apply the appropriate cancellation charges. A Deposit holds services requested but does not guarantee prices.
Tickets and accommodation vouchers will be sent via email to the address nominated by the purchaser within 48 hours of full payment.
Credit Card surcharge
If you pay Liberty Tours by credit card the following surcharge will be added to your tour price:
– Visa, Master Card, American Express: 1.5%
Cancellation by Us
Liberty Tours reserves the right to cancel or vary a tour prior to departure due to insufficient numbers or other unforeseen circumstances. In such an event alternative guaranteed travel dates will be offered. Should these options not be acceptable Liberty Tours will refund the full price paid less visa cost.
Cancellation by You:
Should you need to cancel a booking, notification in writing must be made to Liberty Tours. After final payment: There will be cancellation fees charged by airlines, hotels and ground/cruise operators amounting to all or part of the cost paid.
Before 60 days from departure, your full tour cost will be refundable minus your deposit and any air tickets and/or cruise tickets issued which are all non-refundable.
Between 45-60 days prior to departure, half of the tour cost and any air tickets and/or cruise tickets issued will be non-refundable.
Between 45 days prior to departure or at the departure day, no refund will be made.
If the holiday package has commenced, due to the sickness or other reasons, no refunds are available after the tour has commenced. No refunds are available in respect of lost or unused tickets, hotel coupons, meal or any services not utilized.
Any amendment made to a confirmed tour or itinerary will result in Liberty Tours amendment service fee of $50 per person, and there may be change fees charged by airlines according to airline’s fare rule, and wholesale service fee, hotels and ground/cruise operators amounting to all or part of the cost paid. Transferring from one tour to another tour will incur a $150 fee per person.
Items Not Included In Your Tour Cost
The tour costs quoted exclude items not specifically referred to in the tour itinerary unless specified including but not limited to, pre-travel documentation, travel insurance, visa application fee, airport departure taxes, fuel surcharge, road and airport construction taxes, excess baggage charges, porter tips, tour guide & driver tips, gratuities, meals and interstate/intrastate travel arrangements to and from home town and departure city, items of a personal nature such as laundry, dry cleaning, beverages, personal accident and medical expenses, incidental expenses, taxi where not art of regular transfer, telephone and telecommunication charges.
Although Liberty Tours will endeavour to ensure that tours are available as advertised, an express condition of making a reservation is the acceptance by the client that tour itineraries and schedules, advertised accommodation, sightseeing programs and modes of transportation as outlined in this brochure and our itinerary paper and/or supplied in pre-departure information are subject to change without prior notice. Air travel, coach journeys and other forms of transport and hotel accommodation are provided by independent operators and all bookings through Liberty Tours are subject to the terms, conditions and limitations of carriers, hoteliers and other service providers. The itineraries are subject to change upon local arrangement or service provider schedule change.
Although Liberty Tours will use reasonable efforts to operate the tour as close as possible to your itinerary, changes or substitutions may be necessary for reasons outside our control. These circumstances may include, but are not limited to:
i) Road or weather conditions
ii) National or local holidays affecting closure of public buildings and attractions
iii) Strikes or civil disturbances
Cruise itineraries may be varied due to high or low water levels, flooding, unscheduled vessel maintenance or for any other circumstance beyond our control.
You are responsible for all visa, passport, immigration, quarantine, customs, health and other requirements of the countries visited or transited. A valid passport (with at least six months validity) must be carried by each person. Liberty Tours is not responsible for your failure to ensure that you comply with these requirements.
Clients should familiarize themselves with any health requirement applicable to areas they intend to visit. The client is solely responsible for compliance with vaccination and other health requirements of governments in countries visited or transited.
Baggage Regulations and Allowance
The amount of baggage will depend on the airline and their conditions of carriage. You will be notified on how much allowance you receive. Excess baggage charges are the sole responsibility of the client.
Purchases on tour
During the tour, shopping for local products may be arranged. Any purchase during the tour period is your own decision, Liberty Tours will not responsible for any fake or faulty goods purchased.
Limit of Liability
To the extent permitted by law, Liberty Tours excludes all liability for any loss or damage whatsoever (including but not limited to physical and psychological injury, and loss or damage to property of whatever nature) that may arise in any way in connection with the offer or supply of goods or services through Liberty Tours or any third parties, or in connection with the supply of such goods or services. If the law implies a condition or warranty that cannot be excluded, Liberty Tours’ liability for a breach of the condition or warranty will be limed as determined by Liberty Tours to the re-supplying the relevant goods or services.
Events beyond our control: Liberty Tours does not accept liability whatsoever for injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment or industrial action.